Dealer-FX and Carlisle & Company Team Up to Bring Revolutionary Analytical Solutions to Automotive Aftersales

Partnership will launch data-driven analytics products available exclusively on the Dealer-FX platform.

At NADA, Dealer-FX to Reveal How Auto Dealership Service Departments Use ONE Platform to Create an Excellent Customer Experience, Shorter Cycle Times, Better Capacity Utilization and Improved Performance Metrics

Dealer-FX, the leading customer experience management platform for dealers and OEMs, said dealers using ONE Platform, its mobile service technology suite, report more engaged customers who spend more dollars with them across their entire ownership experience.

Dealer-FX ranks again on Deloitte Technology Fast 500™ and Technology Fast 50™ lists

Toronto and Detroit, December 5, 2016 – Dealer-FX has again ranked on both the Deloitte Technology Fast 500™ and Technology Fast 50™ lists. This marks the third year running it’s made the list of companies to watch in North America, and the second consecutive year it has ranked on the prestigious Canadian index.

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  • "Social-FX has helped our dealership build a strong and proactive social media presence. Our social sites are current, monitored and provide value to our customers, and even potential customers. We have also worked with the Social-FX team to use Facebook Advertising and we are very pleased with the results we see each month. Facebook is generating traffic to our website and we are able to track our advertising dollars.”

    Dan Buckler, General Manager, JBA Chevrolet

  • "Social-FX helps us connect our in-store, traditional and digital marketing efforts with the world of social media. We have successfully used our social sites to promote our community events, share videos, provide tips, promote our services and programs and essentially keep an open line of communication between our dealership and our customers. The Social-FX program also helps us segment and target specific audiences so that our messages are seen by the people most interested in it. It is truly a highly effective marketing tool in our mix.”

    Jeannette Shalaby, Executive Manager, Win Kelly Chevrolet Buick GMC

  • "We have been extremely satisfied after implementing many of Dealer-FX’s solutions at John Hine Mazda. As a result, we've seen increases in our customer retention, dollars per RO and customer satisfaction.”

    Jerry Antoine, Parts & Service Director, John Hine Mazda, San Diego

  • "Dealer-FX has been so helpful for our dealership. The staff handle all requests in a timely manner and go above and beyond to make sure your needs are being met. They make it their top priority to take as much weight as possible off your shoulders so you can focus your time on other important tasks."

    Allison Peters, Service Manager, Vickar Mitsubishi

  • "The benefits of using Dealer-FX are many. As a dealer focused on providing excellent customer service, we find the "road map" detailing future services the most valuable. For a customer to be able to review upcoming packages, and the cost associated with them, they are better informed. Using this tool is an advantage for the customer and prevents any "sticker shock" at bookings, and demonstrates organization at the dealer level. All of which builds trust between the customer and the dealer."

    Laurie Hanlan, Head Service Advisor, Thunder Bay Mitsubishi

  • "Using Dealer-FX and MICAR has proven time and time again to be successful.
    I promote approximately 3 times a year using email blasts and mail outs. The MICAR team always have great communication skills, backed by an awesome artwork department and a fast turn over when creating personalized promotions.
    This fall season’s marketing from early/mid October to date has resulted in 70 CP OP codes that have generated $15,576.36 in parts and labour sales. "

    Jimmy Finney, Service Manager, Rouge Valley Mitsubishi

  • "Since joining Erin Mills Mitsubishi as Fixed Operations Manager July 2014, Dealer-FX has been the engine behind our department’s advertising and social media success. Dealer-FX has really helped take us to another level - I have one goal at Erin Mills Mitsubishi and that's to be number one. With Dealer-FX in my corner, it will make our goals here much easier to reach. The support and expertise the crew provides is something no other company can offer. With Debbie, Wendy and the MICAR team, I know our marketing and advertising is the best in the business."

    Robert Rowse, Fixed Operations Manager, Erin Mills Mitsubishi

  • "Thank you for all your hard work. I just would like to say its nice to work with you and your company. You guys make things very easy for us."

    Roberto Pontarelli, Service & Aftersales Manager, John Scotti Mitsubishi

  • "Dealer-FX began managing our social media presence in December 2013. Since then, we have seen significant improvements in likes, engagement, and impressions. We have run several successful Facebook-based promotions/contests that have garnered three times the amount of overall impressions compared to our previous engagement levels. While we continue to post regularly, the Dealer-FX team ensures that the content is always fresh and relevant. Social -FX is a great addition to our marketing mix."

    Ray Richardson, Dealer Principal Motorcity Mitsubishi

  • “The Social-FX program has helped me combine my traditional, off-line marketing with the digital world and better connect with my customers and my community. The Dealer-FX team has done a great job ensuring our social sites are properly branded, provide great content for our audience and have really helped to take our Facebook, Twitter and Google+ pages to the next level.”

    Dan Choate, General Manager Peterborough Mitsubishi

  • "The increase in sales from the use of the Maintenance Menus & Dealer Recommended Services has increase our bottom line substantially."

    Scott McQuaig, Service; Parts Director Cass Burch Automotive Group

  • "Our hours per RO are up and we are selling more service than we did in the past."

    Chris Franks, Service Manager Larry H Miller Chrysler Jeep Dodge Ram

  • "All of the important information will be at our fingertips on the drive."

    John Gallagher, Service Advisor Allen Samuels Dodge Chrysler Jeep Ram  Fort Worth, TX 

  • "The Advisors became more confident interacting with the customer at their vehicle."

    Mark Seager, Service Manager Thompson Automotive Group