Much like a vehicle’s service schedule, dealerships need regular multi-point inspections and maintenance to keep your operations running at optimum performance. When your individual departments aren’t on the same page, it affects lead conversion, sales and retention. Dealer-FX consultants bring expert analysis, solutions and a unique 7-step process to ensure execution – getting your dealership on the road to top-notch customer experience.
Our consultants are retail experts, compiling many years of direct experience in the sales, service and technology side of dealer operations. By conducting a thorough analysis of your sales, service and marketing history, Dealer-FX will assist you with implementing a strategy that attracts customers, retains them and maximizes your revenue.
Spotlight on ROI/Dashboard Reporting
Whenever you invest in a product or service, you want to make sure you are receiving a high return on your investment. Our consultants provide you with monthly dashboard reporting in an easy-to-understand format so you can see where you are heading and that our solutions are making a difference.
Follow-up & Feedback
Dealer-FX consulting services are never a “one-time only” scenario. Our experts continue to analyze results, identify profit leaks and implement new solutions – either through on-site visits or regular conference calls (for as long as you want us to, anyway).
Issues can arise in any portion of the Customer Lifecycle, whether it’s in prospecting, sales, service or retention programs. However, band-aid solutions to fix one area often open up problems in another. In order to create a balanced strategy that encompasses sales, service CRM and marketing, Dealer-FX looks at the big-picture for a long-term game plan you can stick to.
If you would like to learn more about the success you can achieve with Dealer-FX’s retail consultants, contact us today.