Dealer-FX's Service Retention tools integrate with your DMS and existing processes to deliver timely, targeted and compelling messages to your customers in a way that maximizes your ROI.
Our Service Retention program includes:
Segmenting your existing data into manageable and measurable groups.
Designing and developing specific, customized and personalized retention messages for each customer segment.
Deploying personalized Sales Thank You and Service Welcome messages electronically or via direct mail.
Professionally designed print and digital communication.
Programmatically communicating the right message at the right time with all of your customers to remind them to visit your dealership in advance of their next scheduled service visit.
Identifying reasons for customer defection so that you can take steps to keep your potentially lost customers.
Our Service Retention program includes access to our detailed reporting portal, and can be used as stand-alone applications or in conjunction with our VIN-Specific Maintenance Menu.
For more information or an online demonstration, contact us today.
"Your guidance, committment and hands-on approach to ensuring each of our dealers are focused on "customer experience" and buidling retention has had an enormous positive impact on dealer fixed asborption and overall parts sales. Specifically, we have seen:
A nearly 59% increase in First Service Visit Retention
Retention Effectiveness has improved 44%
Enormous ROI - $48.78 for every dollar invested
Parts and service profitability is up 12% in the last 12 months
Dealer-FX's approach to building long-term retention works!"
Paul Simmonds, Director, AftersalesMitsubishi Motor Sales of Canada, Inc.
Fill out the form below to request your demo today and let Dealer-FX help you get on the road toward greater profitability and customer service excellence.